Experience Mallorca Activity Terms and Conditions
Bookings will be confirmed on receipt of payment via our website or alternatively a credit card payment can be made over the phone. Please note that Experience Mallorca reserves the right to deduct payment for no shows if not notified before 24 hours from the collection or meeting time.
Deposits will be forfeited upon cancellation. All cancellations / reduction in group numbers should be notified as soon as possible by post/fax/email. Any cancellations / reductions in numbers inside of 14 days prior to the activity date will result in the group leader being held liable for the full cost of the cancelled activity or reduction.
In the event of us having to cancel the activity, a full deposit will be refunded or a full transfer to an alternative date or activity ( where available) will be offered. Experience Mallorca will not be liable for any loss, damage or expense resulting from force majeure or any unforeseen circumstances outside of their control, eg inclement weather or change of venue for safety purposes. Experience Mallorca reserves the right to amend the running order of your activity day should this be necessary to provide the best service possible.
Experience Mallorca has full public liability insurance. It is the nature of adventure activities that there are always be some degree of risk. Our insurance does not cover you for inherent risks or client negligence. Whist not mandatory you may wish to arrange your own personal injury insurance or alternatively contact us for help in arranging cover. For your own safety it is imperative that you abide by the decisions of our guides. We reserve the right to make changes to plan groups and venues as a result of adverse or impending conditions.
Experience Mallorca also reserves the right to refuse participation to client who they believe to be under the influence of alcohol or drugs, in such circumstances no refunds will be given.
6. Personal Belonings
All valubles should be left in a safe place including Passparts, phones, large amounts of cash and credit cards. Please do not bring them on our tours as we can not except liability for them.
Should you wish to make a complaint regarding the service or activity we have a ofical complain form on request.